Support

PhraseQueue for iPhone and Mac

For help with PhraseQueue, email support@xuworks.cn.

Common questions

Cloud pronunciation is unavailable

Check that you are signed in, have internet access, and that the app shows the Cloud pronunciation service as available. On-device pronunciation remains available independently of cloud synthesis when a compatible local voice is installed.

My iPhone and Mac library are not syncing

Use the same PhraseQueue account on both devices. Library sync is account-based and is available according to the entitlement shown in PhraseQueue settings. If sync is temporarily unavailable, your local library remains on the device.

How do I restore a subscription?

Open PhraseQueue's account/subscription area and use Restore Purchases. Restoring does not create a second purchase; it asks Apple for eligible purchases associated with the App Store account.

How do I cancel PhraseQueue Pro?

Subscriptions are billed and managed by Apple. Cancellation is performed through your Apple account's subscription settings, not by deleting the PhraseQueue app or PhraseQueue account.

How do I request account deletion?

Email support@xuworks.cn from the address associated with your PhraseQueue account, or include enough information for support to identify the account securely.

Subscription note: account deletion does not automatically cancel an App Store subscription. Cancel the subscription separately through Apple if you no longer want it to renew.

Remote Transfer

Remote Transfer works over the same local network while enabled on iPhone. Use the temporary six-digit PIN shown in PhraseQueue, use a trusted network, and turn Remote Transfer off when finished.

Contact

Email: support@xuworks.cn

When reporting a problem, include the device type, operating-system version, PhraseQueue version, and a short description of what happened. Do not send passwords, private keys, or App Store credentials.